Common questions

A little more clarity.
Before you begin.

Which service should I choose?

Choose health coaching for practical support with everyday habits. Choose clinical care navigation for help understanding and coordinating next steps in your healthcare. If you are unsure, intake can help you explore the options.

Does requesting a callback book an appointment?

No. A callback request asks intake to contact you. Appointment arrangements and service eligibility are confirmed separately.

Are both services included in one price?

No. Health coaching is self-pay at $79/week or $300/month. Navigation is a separate service; eligibility, coverage and any patient cost must be confirmed before enrollment.

Is this emergency care?

No. Simbioza is not an emergency service. If you are experiencing a medical emergency, call 911.

What role does AI play?

Simbioza describes its approach as humans and AI working together. Ask intake which tools are included with your service and how your information is handled. Your healthcare professionals remain responsible for medical advice.

Where can I use navigation?

Navigation can serve Virginia, New Mexico and Delaware. Intake still needs to confirm individual eligibility and arrangements.

What will the coaching sessions be like?

Coaching includes one 45-minute session per week. You can cancel anytime. Intake will confirm scheduling and any between-session support before enrollment.

Your next step

Choose how you’d like to get started.

Sign up online, or leave your contact details and ask our team to call you back.

01 / At your own pace

Sign up.

Continue to Simbioza’s existing patient portal to start registration.

Sign up

Opens the live Athelas patient portal in a new tab. Eligibility, costs and appointments are confirmed separately.

02 / Talk it through

Request a callback.

Leave your contact details and ask our team to call you back.

Request a callback

A callback request does not book an appointment.